1、Good morning.How are you today?(和客戶常規(guī)問候)2·Hi xxx, how's going?(常規(guī)問候)3·Great to hear! l'm doing very well, thankyou for asking.(回復(fù)客戶問候)4、All good ,hope you too.(回復(fù)客戶問候)5、How can I help you today?(詢問來意)6﹑Maylask who is calling?(詢問來者何人)7、Maylask who is speaking there?(詢問來者何人)8Can you please verify your zip codeplease?(和客戶核實(shí)郵編)9 、ls this one still your current billingaddress?(和客戶核實(shí)地址)10·How would you like to pay for theorder? We accept PayPal, western union orall major credit cards.(和客戶確認(rèn)付款方式)11·l'm reaching out about the email l senton Thursday, did you get a chance to12· l was calling to follow up on theproposall sent.(跟進(jìn)方案反饋)13 ·l sent you the proforma invoiceyesterday. Did you get a chance to read it?(跟進(jìn)合同進(jìn)展)14·Design mock-up has been sent by email.Wanted to check if you got it.(核實(shí)是否收到郵件)15· ls there any progress on the project? Weneed your feedback on our last discussion tomove forward further.(跟進(jìn)項(xiàng)目進(jìn)展)16·l'd like to check if all is clear for thequotation l sent you last week.(詢問報(bào)價(jià)是否有疑問)17·lam calling to check if you have anyquestions for the manual?(詢問對(duì)指南是否有疑問)18、 l am calling to check if you have got theparcel?(跟進(jìn)樣板動(dòng)向)19· we checked and got to know that you got thesample last week. May I have your feedback20 ·l am calling to ask about your feedback on thesample wesent(跟進(jìn)樣板進(jìn)展)21、Any improvement or changes need to bemade based on the current sample?(跟進(jìn)樣板質(zhì)量)22·ls the sample quality fine (跟進(jìn)樣板質(zhì)量)23· l am calling to check when you can confirmthe samples, so we can stat with productionimmediately.(詢問樣板進(jìn)展)24· l hope the parcel is still in good condition.(詢問貨物狀況)25· l am calling to check if you are able to clearthe goods.(詢問貨物清關(guān)情況)26·How is the launch? Do you need any furthertechnical support fromus?(詢問是否需要技術(shù)支持)28 · l know this is less than ideal. But l'm going tohave to talk to my manager and see what we cancome up with to resolve your issue.(電話安撫客戶并告知會(huì)出處理方案)29·l'm really sorry that you weren't happy withyour goods. l willget back to you once we have asolution.(安撫客戶并告知會(huì)出解決方)30 ~l'm going to email them to you right now.(告知處理進(jìn)展)31 >l'm so sorry your order didn't come in ontime. Let me speak to my supervisor to see whatwe can do for you.(貨物延遲，口頭安撫客戶)32、l'm so sorry that you've had to deal with thisproblem. Let me quickly check to see if l can fixit.lwill update you by email.(口頭安撫客戶，告知會(huì)郵件更新處理進(jìn)展)33 ·l completely understand the frustrationyou're feeling.l feelthe same way.Can l ask you afew questions so we can get thisresolved?(安撫客戶，了解細(xì)節(jié))34、Please bear with us till tomorrow. We arelooking into theissue and will update the solutionby email.(表示目前正在調(diào)查中，并告知出解決方案的時(shí)間)35·l am calling to check if you are able to sendbalance payment this week? ETA date isapproaching.(電話告知客戶貨快到港，催尾款)36 · l'm calling on behalf of company you owemoney to. Could you please give me an update onthe payment status?(電話詢問欠款進(jìn)展)37·My apologies, i'll check our system and seewhy this wasn't marked as paid and make sure itdoesn't happen in future. Do you know when thiswas paid?(電話催款遇到客戶已經(jīng)付的情況)38 ·Our accountant has s:nt you the updatedstatement last Friday. i'd like to check if you cansettle it within this week(提醒財(cái)務(wù)已經(jīng)更新賬單，請(qǐng)安排欠款)39· l will need to check with productiondepartment and get back to you in half an hour.(回復(fù)客戶催貨，需要和生產(chǎn)部確認(rèn))40 · Your goods are still under production and itshall be ready next week .l will inform you byemail as soon as they are ready.(電話回復(fù)客戶催貨，告知貨好會(huì)郵件通知)41·When's a good time for us to have an onlinemeeting?(電話詢問客戶會(huì)議時(shí)間)42·How does this week work, or is next weekmore convenient?(與客戶電話商量會(huì)議時(shí)間)43 、What is the best way to get on your calendar?(電話詢問客戶合適的會(huì)議時(shí)間)44 、what is your availability for meeting over thenext few days?(詢問客戶接下來幾天方便會(huì)議時(shí)間)45·Perfect,I'l send you a calendar invite toconfirm.(當(dāng)客戶電話中確認(rèn)會(huì)議時(shí)間,回應(yīng)郵件會(huì)更新會(huì)議邀請(qǐng))46 ·Canlleave a message for him/her?(電話客戶,非本人接電話)47 、could you tell him/her that l called，please?(電話客戶，非本人接，告知對(duì)方你來電過)48·Could you ask him/her to call me back,please?(電話非本人接，告知對(duì)方讓客戶回電)49·Okaythanks.I'll call back later.(會(huì)再來電)50 ·lt seems the network is not good now. l willsend you an email for your required details.(電話信號(hào)不好，改發(fā)郵件)51·l'm sorry, we have a bad connection. Couldyou give me your phone number and ll call youright back?(通訊軟件信號(hào)不好，改打電)52-l think we have a bad connection.could youspeak a little louder please?(電話信號(hào)不好，讓客戶聲音大一點(diǎn))53·l'm sorry, could you repeat that?(聽不清，讓客戶重復(fù))
54·Thanks for that, we really appreciate it. I'llmake a note bye mail for our discussion then.Have a nice day.(結(jié)束通話前告知客戶會(huì)發(fā)郵件書面總結(jié))55 ·Thank you for your call. Do you have anyother questions or concerns?(詢問客戶有無其他問題56·Thank you for your call. Enjoy your evening.(常規(guī)電話結(jié)束語(yǔ))57、Than you for your time. Have a nice day.(常規(guī)電話結(jié)束語(yǔ))
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